1. 1.Object

2. 2.Method of conclusion of the sales contract and Order

3. 3.Cancellation of the Order

4. 4.Prices and availability

5. 5.Payment and Billing Methods

6. 6. Right of withdrawal

7. 7.Delivery of products

8. 8.Warranty

9. 9.Protection of personal data

10. 10.Other applicable terms

11. 11.Unfair Clauses

1. 1.Object

These General Conditions of Sale (hereinafter "General Conditions") govern the remote purchase (online sales) of products and services promoted on the Site www.lattoneriaonline.it (the “Site”), managed by Irpinia Gronde S.r.l., with registered office in via Beata Francesca n. 10, 83100 Avellino, C.F., VAT number 02538490646 and Avellino Company Register no. – R.E.A AV-165248, PEC: irpiniagronde@pec.it. The products marketed by Irpinia Gronde through its website consist of tinsmithery and sheet metal products and related accessories (the “Products”). All the Products and Services made available to users are illustrated on the homepage of the Site and/or within the various web pages of the same and are intended to be aimed at purchases for internal use. The Products and Services on the Site are aimed at both Consumer users and other adult users residing in Italy. For the purposes of these General Conditions, per user Consumer (“Consumer”) means any natural person who purchases the Products and/or Services on the Site for purposes other than any commercial, industrial, artisanal or professional activity carried out, in accordance with the provisions of the art. 3 of the Legislative Decree. 6 September 2005 n. 206 (the “Consumer Code”). The same products and services are also reserved for companies and professionals, lot holders VAT. For the purposes of these General Conditions, the user who, when purchasing a Product or Service, expressly indicates in the mask reserved for entering personal data of belong to the category "Companies, institutions, professionals with a VAT number", at the same time entering their VAT number (hereinafter "Professional"). Where no express reference is made to the category of Consumers, the provisions of these General Conditions apply without distinction to all users who purchase Products and/or Services through the Site (the "Customers and/or Buyers"). Irpinia gronde Srl may modify, without notice, the General Conditions. Such changes will be effective from the day of their publication on the Site. To purchase orders forwarded to Irpinia Gronde before publication of the aforementioned changes, the General Conditions in force at the time of conclusion of the sales contract will be applied. Irpinia Gronde invites each user to read these documents carefully General Conditions of Sale of products and services, before completing any purchase and, once this operation is concluded, to print them or save a copy in digital format. By accessing the Site the user accepts without reservation the conditions of use of the Site and undertakes to respect them.

1. 2.Method of conclusion of the sales contract and Order

The publication of Products and/or Services on the Site constitutes an invitation to users to make a purchase proposal to Irpinia Gronde srl. Each Order sent by the Customer integrates a contractual proposal (the “Order”) and is conditioned upon the prior specific acceptance of these General Conditions. Once the Order has been received, Irpinia Gronde automatically sends the Customer an e-mail confirming receipt containing the details of the Order and all data relating to the purchase or the type of products and/or services requested and the related costs, as well as the Customer's personal data and contact details. All orders are subject to acceptance by part of Irpinia Gronde which will provide notification of acceptance or rejection of the Order as quickly as reasonably possible. The sales contract between the Customer and Irpinia Gronde will be concluded only in moment in which the Customer's Order is accepted by Irpinia Gronde (the "Sales Contract") The status of each Order can be viewed by the Customer registered on the Site in the "My Orders" section or through the links in the acceptance email from Irpinia Gronde. The Customer who purchases without having previously registered on the Site will be able to monitor the status of the Order via the links in the acceptance emails "Order sent by Irpinia Gronde".

After entering the order, billing and shipping data, the customer is offered the opportunity to receive a sample of the order placed on the online sales site before proceeding with production definitive. In this case, the Customer will normally proceed to place the Order; before making the payment, however, you will be asked to ask for a free sample of what you ordered. In case of response affirmative, the Order placed remains suspended pending receipt of the sample itself. Upon delivery of the sample, the Customer: can approve it by sending an explicit email to the Company's address within two days working hours, or absinthe silence for 2 days; you can modify it by communicating the changes compared to the original shape within 2 working days, or you can cancel the order within two days working. In the latter case, the Company will refund the entire amount of the Order placed, retaining only the flat rate of €10 for shipping costs.

In the event that the Customer wishes to make use of the procedure relating to the request for a free sample, the delivery times indicated in the order will be considered starting from the date of approval of the champion.

1. 3.Cancellation of the Order

Irpinia Gronde reserves the right to cancel any purchase order for Products and/or Services, at its discretion, regardless of whether the Customer's credit card has been charged or not, in the event that: a material error regarding the price or the Products had occurred at the time of publication, or in the event that the requested Product was no longer available, or with regard only to professional Customers, if a timely check of the credit conditions or the historical financial situation justifies it. If the Order is canceled after payment has been made, Irpinia Gronde will take the necessary measures to credit the Customer back with the same amount as the amount already paid (or may contact the Customer to receive information for this purpose).

1. 4.Prices and availability

The prices of the Products, any shipping costs and the payment terms applied are those indicated on the Site at the time of the online Order. The prices indicated are VAT included. The prices shown on Site are subject to possible changes and/or modifications by Irpinia Gronde without any obligation to notify the Customer. To sales contracts concluded before the publication of the aforementioned changes, but still during execution, the prices in force at the time Irpinia Gronde receives the Customer's Order will apply. The supplier ensures the processing and fulfillment of orders via the electronic system used without delay. To this end, you will indicate the waiting times for processing in the email accepting your order. In case of silence/consent of the buyer, the order placed will be considered confirmed.

1. 5.Payment and Billing Methods

Customers will be able to make payments for online purchases by credit card, with the PayPal system and by bank transfer. When completing the Order, the Customer is required to indicate the chosen payment method. Irpinia Gronde reserves the right to develop its own systems to allow additional payment methods to its future Customers. Irpinia Gronde uses protocols secure payments to safeguard customer privacy. If the Customer decides to proceed with the purchase of the Products and/or Services by paying the price via credit card or PayPal, the total amount due for the Sales Contract will be charged upon shipment of the selected goods. Payment through PayPal will be redirected to the PayPal website, where the payment procedures can be completed transfer of sums due to Irpinia Gronde. If the Customer decides to make the payment via bank transfer, he will have thirty days from the date of sending the Order to make the payment. payments. After thirty days, the Order will be considered canceled by Irpinia Gronde. Irpinia Gronde may suspend and/or cease the supply of goods or services if the Customer does not pay the sums due. Invoices will be sent by email in PDF format to the email address provided on the Order.

1. 6.Right of withdrawal

The Customer who has purchased as a Consumer has the right to withdraw from the sales contract without any penalty and without specifying the reason at any time within 14 days from the date of delivery of the product (“Withdrawal Period”). In this case, in addition to the price paid for the purchase of the product, any shipping costs incurred to receive said product will also be refunded. They will come the standard shipping costs will be returned since Irpinia Gronde is not required to reimburse additional costs if the Consumer has expressly chosen a type of delivery other than the one offered as standard. To exercise the right of withdrawal it is necessary to inform Irpinia Gronde and start a return procedure by sending an e-mail to the pec address irpiniagronde@pec.it. If the Buyer decides to exercise the right of withdrawal, he must notify the seller by registered mail. at the address IRPINIA GRONDE SRL via Variante Est SS 7 bis, 83030 Manocalzati (Av), or by fax to the number 0825675299 or by e-mail to the e-mail: irpiniagronde@pec.it , provided that such communications are confirmed by sending a registered letter with acknowledgment of receipt. at the address IRPINIA GRONDE SRL via Variante Est SS 7 bis, 83030 Manocalzati (Av), within the following 48 (forty-eight) hours. It will be authentic among the leave the stamp placed by the post office on the issued receipt. For the purposes of exercising the right of withdrawal, the sending of the communication may validly be replaced by the return of the goods purchased, as long as under the same terms. The date of delivery to the post office or courier will prevail between the parties. The return of the goods must in any case take place no later than 30 (thirty) days from date of receipt of the good itself. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in a normal state of conservation. For the purposes of the burden of proof relating to the exercise of the right of withdrawal within the indicated terms, it is in the Consumer's interest to make use of a durable medium when communicating his withdrawal to Irpinia Gronde. One once the integrity of the returned Product has been verified, Irpinia Gronde will reimburse the Consumer the entire amount paid for the Products and/or Services referred to in the sales contract subject to withdrawal. The refund will take place using the credit card data provided by the Consumer at the time of placing the Order, or by bank transfer to the coordinates indicated by the Consumer himself. Just as expected from the legislative decree 6/9/2005 n. 206 and art.55 of the Consumer Code, the right of withdrawal does not apply to goods made to measure or clearly personalized.

1. 7.Delivery of products

The Products and/or Services purchased will be delivered to the address indicated by the Customer at the time of the online Order. Orders and deliveries will not be possible outside the territory of the Italian Republic. The times shipping may vary from the day of the order to a maximum of 15 working days from confirmation of the same, in compliance with what is specified in the order confirmation. In the event that the Supplier does not is able to ship within said deadline but, in any case, within the deadline indicated on the site, prompt notice will be given via e-mail. The Customer will receive notification via e-mail from Irpinia Gronde acceptance of the Order once the payment details have been successfully verified. The times indicated are estimates and are not guaranteed. Irpinia Gronde declines all responsibility for any delay if any delay or failure to deliver is attributable to causes beyond one's reasonable control such as, by way of example, but not limited to: strike actions by third parties, terrorism, war, disasters natural, adverse weather (Force majeure). Pursuant to art. 54 (2) of the Consumer Code, if the Customer is a Consumer, in case of non-delivery within thirty days starting from the day following the one in which the Consumer sent the Order, Irpinia Gronde will inform him of the delay and will reimburse him for the amount already paid for the payment, unless the Consumer requests otherwise according to the applicable legal provisions.

1. 8.Warranty

The warranty regime on products sold by Irpinia Gronde differs depending on whether the buyer is a "Consumer" or a "Professional" pursuant to the Consumer Code [..], according to the definition already specified above. The Customer who, as a Consumer, purchases a product for personal purposes benefits from the legal guarantee of conformity to which Irpinia Gronde is required pursuant to art. 130 of the Consumer Code, in its quality of seller, in case of lack of conformity of the product with the contract ("Legal Guarantee"). Pursuant to the law, in case of applicability of the Legal Guarantee, the Consumer has the right to restoration without costs of conformity of the goods through: (i) repair or replacement, or (ii) if this is not possible, a reduction in the purchase price or termination of the contract. Irpinia Gronde as seller is responsible towards the Consumer for defects in the conformity of the product existing at the time of delivery, if they appear within two years from the date of delivery. The However, the consumer has the burden of reporting the lack of conformity within two months of its discovery. According to the provisions of the law, unless otherwise demonstrated, any lack of conformity that manifest within six months of delivery of the product will be presumed to exist at the time of delivery, unless such presumption is incompatible with the nature of the products or with the nature of the lack of conformity. We recommend that you keep the purchase receipt and the delivery receipt for the Product, which you must attach to the request for repair or replacement under warranty. In the absence of a delivery receipt for the Product or other documentation suitable to prove receipt of the Product itself, the two (2) year period referred to above will be calculated from the date of purchase of the Product. The request must be sent in written form, by registered mail, to the Supplier, who will indicate his/her willingness to process the request, or the reasons that prevent him/her from doing so, within seven working days of receipt. In the same communication, where the Supplier has accepted the Buyer's request, he must indicate the methods of shipping or returning the goods as well as the deadline provided for the return or replacement of the defective goods. If repair and replacement are impossible or excessively burdensome, or the Supplier has not carried out the repair or replacement replacement of the goods within the deadline referred to in the previous point or, finally, the replacement or repair previously carried out has caused significant inconvenience to the Buyer, he may request, at his choice, an appropriate reduction in the price or the termination of the contract. In this case, the buyer must send his request to the Supplier, who will indicate his willingness to proceed with the itself, or the reasons that prevent him from doing so, within seven working days of receipt. In the same communication, where the Supplier has accepted the Purchaser's request, it must indicate the proposed price reduction or the methods of returning the defective goods. In such cases, it will be the Buyer's responsibility to indicate the methods for crediting the sums previously paid to the Supplier.

1. 9.Defect liability, proof of damage and compensable damages.

The Supplier cannot be held responsible for the consequences resulting from a defective product if the defect is due to compliance of the product, to a mandatory legal rule or to a binding provision, or if the state of scientific and technical knowledge, at the time in which the producer put the product into circulation, does not still allowed the product to be considered defective. The supplier declares, and the buyer accepts, that the parts ordered interactively online are customized and made specifically for the buyer himself. The supplier declares, and the buyer accepts, that there may be a margin of error on the dimensions of the template, which can vary up to ±0.3cm between two ends of the piece, compared to the measurements entered at the time of the order and, possibly, compared to the sample sent to the buyer. The supplier declares, and the buyer accepts, that there may be a margin of error on the angles of the shape, variable up to ±5° between two ends of the piece, compared to the measurements entered at the time of the order and, possibly, compared to the sample sent to the buyer. These tolerances may be subject to changes variations if measured along the axis of the ordered piece. The measurements entered by the buyer are expressed as lengths in centimeters and angles in sexagesimal degrees. The buyer is aware that the color chosen online may have slightly different shades due to the display on your monitor. No compensation will be due for dimensional and angular variations that are contained within the above limits mentioned, nor for slight variations in color shades as expressly highlighted in the previous chapter. No compensation will be due if the injured party was aware of the defect in the product and the danger resulting from it and nevertheless voluntarily exposed himself to it. In any case, the injured party will have to prove the defect, the damage, and the causal connection between the defect and the damage. The injured party may request the compensation for damages caused by death or personal injury or by the destruction or deterioration of something other than the defective product, provided that it is of a type normally intended for private use or consumption and thus mainly used by the injured party. Damage to things referred to in art. 123 of the Consumer Code will, however, be compensable only to the extent that it exceeds the sum of three hundred and eighty-seven euros (387 euros).

1. 10.Limitation of Liability

the supplier assumes no responsibility for disservices attributable to force majeure, in the event he is unable to execute the order within the times established by the contract. The supplier cannot be held accountable liable towards the buyer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet beyond its own control or that of its sub-suppliers. The supplier does not will also be responsible for damages, losses and costs incurred by the buyer following failure to execute the contract for reasons not attributable to him, the Buyer having the right only to a full refund of the price paid and any additional charges supported. The Supplier assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment, at the time of payment of the products purchased, if you demonstrate that you have adopted all possible precautions based on the best science and experience at the time and on the basis of ordinary diligence. Under no circumstances will the Buyer may be held responsible for delays or misunderstandings in payment if you demonstrate that you have made the payment within the times and methods indicated by the Supplier. Furthermore, the supplier is not responsible for any eventual damages damage caused in transport in terms and effects of theart. 1693 c.c. according to which "the carrier is responsible for the loss and damage of the things delivered to him for transport from the moment he receives them to the moment he returns them to the recipient, if he does not prove that the loss or the damage resulted from fortuitous circumstances, from the nature or defects of the things themselves or their packaging or from the actions of the sender or the recipient".

1. 11.Causes for termination of the contract

The Buyer undertakes to pay the price of the purchased good in the times and ways indicated in the Contract. The Buyer undertakes, once the purchase procedure has been completed online , to print and keep this contract. The information contained in this contract has, moreover, already been viewed and accepted by the Buyer, who acknowledges this, as this step is made mandatory before purchase confirmation. These obligations as well as the successful completion of the payment that the Buyer makes with the means expressly indicated, and also the exact fulfillment of the obligations assumed by the Supplier, are essential in nature, so that by express agreement, the failure to fulfill just one of these obligations, if not determined by fortuitous circumstances or force majeure, will result in the legal termination of the contract pursuant to art. 1456 of the Civil Code, without the need for a judicial ruling.

1. 12.Protection of personal data

of the right to obtain:

a) the updating, rectification or, when interested, integration of the data;

b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed;

c) certification that the operations referred to in letters a) and b) have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the case in which such fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right. The interested party also has the right to object, in whole or in part:

i) for legitimate reasons to process personal data concerning him, even if pertinent to the purpose of the collection;

ii) to the processing of personal data concerning him for the purposes of sending advertising or direct sales material or for carrying out market research or commercial communication.

The communication of personal data by the Buyer is a necessary condition for the correct and timely execution of this contract. Otherwise, the request cannot be processed of the Buyer himself.

1. 13.Method of archiving the contract

Pursuant to art. 12 of Legislative Decree 70/03, the Supplier informs the Buyer that each order sent is stored in digital/paper form on the server/at the Supplier's headquarters according to confidentiality criteria and safety.

1. 14.Communications and complaints

Written communications directed to the Supplier and any complaints will be considered valid only if sent to the following address: Via Beata Francesca n. 10 83100 Avellino, or sent via fax to the number 0825675299 or sent via e-mail to the following address irpiniagronde@pec.it. The Buyer indicates in the registration form his/her residence or domicile, telephone number or postal address electronic device to which you wish communications from the Supplier to be sent.

1. 15.Dispute settlement

All disputes arising from this contract will be referred to the Avellino Chamber of Commerce.  and resolved according to the Conciliation Regulations adopted by the same. If the Parties intend to appeal to the ordinary Judicial Authority, that is the competent court of the place of residence or elective domicile of the consumer, mandatory pursuant to art. 33, 2nd paragraph, letter u ) of the Legislative Decree. n. 206/2005

1. 16.Other applicable terms

These General Conditions are governed by Italian law just as each Sales Contract is subject to Italian jurisdiction.

1. 17.Unfair Clauses

Pursuant to and for the purposes of articles 1341 and 1342 cc. the Customer declares to have read, understood and intends to accept the following clauses whose title is given by way of example only: art.2 (Method of conclusion of the Sales Contract and Order), 3 (Cancellation of the Order), 4 (Prices and Availability), 5. (Payment and Billing Methods), 6 (Right of Withdrawal), 7 (Delivery of products), 8 (Warranty), 9 (Defect Liability, Proof of Damage and Compensable Damages) 10 (Limitation of Liability), 16 (Other Applicable Terms).

1General provision of the Guarantor for the protection of personal data “ Simplifications of certain obligations in the public and private sphere with respect to processing for administrative and accounting purposes" dated 19 June 2008, published in Official Journal 1 July 2008, n. 152.

2General provision of the Guarantor for the protection of personal data “Practical guide to simplification measures for small and medium-sized enterprises” of May 24, 2008, published in Official Journal 21 June 2007, n. 142.

3 “Stunless a manager in the person of Mr. _______________________ has been appointed by the Supplier".